Return and exchange policy
At salomon.in.ua, you can return and exchange items completely remotely, without prior approval from a manager . There's no need to call, email, or wait for confirmation before your package is shipped.
To process your order, simply check the condition of the item, prepare a short statement, and return the parcel to the warehouse from which your order was shipped.
1. Return or exchange period
Goods of proper quality can be returned or exchanged within 14 calendar days after receiving the order .
A return is possible if:
- the item has not been used and does not show signs of wearing or washing;
- the original appearance has been preserved;
- all factory tags, labels and accessories are present;
- the original packaging or branded box is preserved;
- there is no damage, contamination, foreign odors or other signs of use.
2. Where to send the return
There is no single return address. Orders from salomon.in.ua are processed at different warehouses, so packages may be sent to customers from different addresses.
You must return the item to the exact place from which your order was sent .
The train's address and sender's details can be found on the consignment note or waybill for the received parcel. Use the same details when making a return shipment.
This way, you don't need to search for a separate return address on the website – simply open your order's consignment note and send the item back to the original sender.
3. No prior approval is required.
There's no need to contact a manager before shipping your item. Returns and exchanges are processed without prior approval or registration.
All information required to process your request must be included in the application, which must be placed inside the parcel.
4. What statement should be added?
No special form is required. Simply write a short statement in any format on a regular sheet of paper.
In your application, please indicate:
- order number;
- buyer's first and last name;
- telephone number and other contact information provided when placing the purchase;
- a brief reason for the return or exchange;
- What exactly needs to be done – return the money or exchange the product ;
- when exchanging – the model or size you want to receive;
- in case of exchange – the address or delivery department where the new item should be sent;
- upon return – bank details for transfer of funds.
5. How to prepare a parcel
- Check the condition of the item and make sure it meets the return conditions.
- Place the item in its original packaging with all tags and accessories.
- Please include a short statement inside with your order number and required details.
- Place the branded box in additional shipping packaging.
- Find the address of the sending train in the original consignment note.
- Send the item back with these details.
- Please keep the return consignment note number until the procedure is completed.
Do not stick the shipping label directly onto the branded box or wrap it with tape.
6. How does the exchange take place?
After receiving the parcel, the team checks the condition of the goods and its completeness.
If the exchange conditions are met and the item is in stock, the exchange is processed within 3 calendar days from the date of receipt of the returned parcel by the team .
The new item will be sent to the address and contact information provided by the buyer in the application.
If the size or style you require is not available, an alternative option or a refund may be offered.
7. Refund period
If the buyer chooses a return, after receiving and inspecting the goods, funds are transferred to the details specified in the application.
Refunds are made within 7 calendar days from the moment the parcel is received by the team.
The actual time it takes for the transfer to be credited to the account may also depend on the processing time of the transaction at the buyer's bank.
8. Who pays for shipping?
If a product of proper quality does not fit in terms of size, color, model, or other characteristics, the buyer is responsible for return shipping costs.
When exchanging goods of proper quality, the buyer also pays the costs of re-shipping the new goods.
If a manufacturing defect or order packaging error is confirmed, the seller will be responsible for the costs of return and reshipment.
9. If a defect or error is found in the order
If you received the wrong model, size, or color, or discovered a possible manufacturing defect, please describe the problem in a report.
If possible, take photographs or videos of the defect and save them until the appeal is completed.
Upon receipt, the item will be inspected. Based on the inspection results, an exchange, refund, or other resolution may be issued as per the store's terms and conditions.
For more information about manufacturing defects, please see the Warranty Terms section.
10. Important when sending
- Don't send goods to a random address - use the sender's address from your consignment note.
- There is no need to pre-arrange a return or exchange with the manager.
- Don't forget to include a statement with your order number and contact information in your parcel.
- Do not issue a return parcel with cash on delivery.
- Do not use the branded box as shipping packaging.
11. Briefly about the procedure
Return:
- Find the sender's address in your consignment note.
- Write a short statement.
- Place the application together with the goods in the parcel.
- Send the goods back to the sending warehouse.
- After receiving the parcel, the funds will be returned within 7 calendar days .
Exchange:
- Find the sender's address in your consignment note.
- In your application, please indicate the appropriate model or size and delivery address for the new item.
- Send the goods back to the sending warehouse.
- After receiving the parcel, the exchange will be processed within 3 calendar days .
12. Contacts
For a standard return or exchange, you do not need to contact customer support in advance.
If you have a non-standard question, please use the following contacts:
- Email: [email protected]
- Support phone: +380 800 351 683
13. Legal information
- Seller: USDH ENTERPRISES LLC
- Legal address: 573 SUGARVALLEY RD, CARTERSVILLE, GA 30120, USA
- EIN: 99-0600318