Contact information and contact with the store
For information about your orders and other customer service related questions, please contact our support team using the following contact information:
- Phone: +380 800 351 683
- Email: [email protected]
- Opening hours: daily from 9:00 to 22:30, seven days a week, in Kyiv.
Procedure for processing requests
Telephone consultations are available during established business hours. You can call the support team daily from 9:00 AM to 10:30 PM Kyiv time.
Email inquiries received during business hours are processed within 2 hours of receipt. Email responses are provided during store business hours.
Upon request for a callback, a manager will contact the buyer within 5 minutes. These requests are processed daily from 9:00 AM to 10:30 PM Kyiv time.
Information about the legal seller
The operator of the website and the legal seller of the goods are USDH ENTERPRISES LLC in accordance with the terms of the User Agreement .
Company registration details:
- Registration number: EIN: 99-0600318
- Legal registration address: 573 SUGARVALLEY RD, CARTERSVILLE, GA 30120, USA
The specified address is the official registration address of the legal entity and is provided to identify the seller.
Work format and personal service
The company sells its products exclusively online. There is no physical store or showroom for visitors. In-person pickup and customer service are not available.
To resolve issues related to orders, exchanges, returns, or warranty claims, please use the remote communication channels specified above.
The terms and conditions for remote exchange and return of goods are described on the Return and Exchange Policy page. Personal delivery of goods to company representatives is not permitted.